Verification

As a licensed operator, the first step in creating an easy and secure experience for our customers is with your registration and identity verification.

The first part of this process for new customers is when you register and supply your personal information on our secure registration page.

Please note that you should put your full name as it appears on your identity document, and please use your habitual residential address and not a business address or any other address not in your name.

We may require you to verify the information provided at our sole discretion so that we can be satisfied that we have accurately verified the identity of a customer. We accept the following documents (the list is not exhaustive):

The sources of information must be valid (no alterations or redactions), current (not expired and most recent copy – dated within last 3 months if applicable) and reliable.

In accordance with applicable regulations, Betty is required to ensure that customer identity information is up to date and periodically refreshed, and you may be required to resubmit documents or information.

Withdrawal

If you win some money in the casino, you can request a withdrawal of your funds at any time. Withdrawals should be carried out to the same payment method that was used to make the deposits.

Betty will internally review and process your withdrawal as promptly as possible up to 5 days, after which it will be dispatched via your chosen payment method. Please note that certain payment methods can have slower payment processing times than others. Jackpot payouts may require additional processing due to the larger sums involved, and may therefore take longer to receive.

In accordance with AML and regulatory requirements, your first withdrawal request may trigger additional checks, that may extend this period.

Additionally, withdrawals above $10,000 or those that appear at risk at the discretion of Betty Responsible Gaming and AML teams, may be subject to additional checks.

In such cases, the internal processing may result in additional documentation being requested.

Withdrawals should be carried out to the same payment method that was used to make the deposits. It is possible to withdraw to a different method than the one used for your deposit, but you will be required to prove that you are the legal owner of the selected withdrawal method, which may increase processing times.

From time to time, it may be necessary for Betty’s payments team to process withdrawals to an alternative payment method than the one selected by the customer, due to AML and risk considerations. Betty will always have the reduction of risk at the forefront of such considerations.

Betty does not accept payment methods that are registered to a Company or other entity and does not accept payment methods that are in individuals’ names that are different to the registered account holder. Should a payment method be discovered that has different details to that of the account holder and where there is no evidence of fraudulent activity, Betty will prevent further usage of that payment method. Should potentially fraudulent activity be associated with this discovery, Betty reserves the right to request further information, sanction the account and report its findings as appropriate and required by regulation.

Additionally, if you have partaken in any form of bonus abuse, cheating, fraud or taken advantage of any software or system bug or failure in the system, then your withdrawal may be delayed and any winnings stemming from such abuse may be withheld. Such actions are taken on accounts at the point of withdrawal request.