You can set a limit to the total amount you can deposit over a certain period. Once that limit is reached, you won’t be able to make any more deposits until the period is over. The deposit limit facility allows you to set a limit either daily (00:00 to 23:59), weekly (Sunday to Saturday) or monthly (calendar month). Daily, weekly and monthly limits are independent, and you can have multiple limits active at any time.
To set a deposit limit, visit Account > Responsible Gaming > Deposit Limits and enter the amount you wish to set. If you are updating a limit to make it more restrictive, the updated value will go into effect immediately. However, if you’re looking to increase or remove your limit, the update will be enforced only after the mandatory 24h cooling off period. Please note that once you set your limit to 0 you can only remove it after 6 months has elapsed.
We understand that sometimes our Players would like to take a break from gambling. We offer varying break periods that prohibit you from gambling at Betty Gaming for a certain period of time. You may request a one day, two days, three days, four days, five days, six days, one week, two weeks, three weeks, one month, two months, or three months break at any time.
To do so, visit Account > Responsible Gaming > Timeout and contact our Customer Service.
Once you begin a Timeout, you will not be able to use your account for playing, however, you will still be able to log in to withdraw any remaining balance. It will not be possible to reactivate your account until your selected period has ended.
If at any time you become concerned about your gambling, you may request to be self-excluded from Betty Gaming for terms lasting six months, nine months, one year, two years, four years or five years.
To do so, visit Account > Responsible Gaming > Self Exclusion and contact our Customer Service.
The self-exclusion will be immediately applied after confirmed from our Customer Service team.
You will be immediately logged out of your account after initiating a self-exclusion, and you will be unable to login for the duration of the exclusion. Any balance you have at the time of the self-exclusion will be processed back as soon as you request it via any of our contact channels, and you will be removed from all marketing communications.
Once the self-exclusion term has ended, your account will remain excluded, and should you wish to reopen your account you must contact our Customer Service in writing for reinstatement consideration.
We strongly recommend, should you be considering a self-exclusion on your Betty account, to extend this to accounts you hold with other gambling operators. Please also see the support agencies listed in the section above who will be able to offer further assistance.
Should you wish to permanently exclude yourself from participating in further gaming activities with other Kahnawake Gaming Commissions licensees you may do so by submitting a Comprehensive Self-Exclusion Request. To do so or for more information please follow this link.
